LYVR knows your flights, your layovers and sometimes who you travel with. Here's exactly how we keep that safe, in plain words. The full details are in our Privacy Policy.
What's in place today, and what it means for you.
Everything between your phone and LYVR is scrambled on the way (HTTPS), so no one in between can read it. Browsers are told to always use that secure connection, and your sign-in can't be read by other code on the page.
HTTPS always · protected sign-in
Everything we store is encrypted on disk. On top of that, LYVR scrambles your accessibility needs, citizenship and route preferences before saving them, so only LYVR's servers can read them, not anyone looking at the database.
Encrypted on disk · a second lock (AES-128) on sensitive details
A step-free route or wheelchair need is health information, so it stays on your device unless you tick the box to save it to your account. Clear it, or remove a citizenship, any time in Edit Profile.
Opt-in consent · clear or delete in the app
When Ask AI plans your stops, it gets your flights, the airport and the places to choose from. Never your name or email, and a wheelchair need is never named: it only hears "step-free routes", and LYVR applies the rest itself. A note you type is sent as written, so leave health details out of it. We use Gemini's paid service, so Google doesn't use these requests to train its models.
Shares the minimum with Google Gemini
Only LYVR's systems hold the credentials to reach our database, and it has no public API, and each traveler only ever sees their own data.
No public access · each traveler kept separate
In our staff tools, LYVR staff see only part of each traveler's email address. Every time someone on the team looks up or changes a traveler's account, it's recorded, and that record is kept for a year.
Masked emails · access log
A live arrival link shows how far along your planned route you are, not a trail of everywhere you've been. It stops when you stop sharing, when you reach the curb, or after 12 hours, and is deleted soon after. Only you can update it.
Random link · only you can update it · ends on its own
Other travelers see your first name and last initial, your photo, your LYVR ID and the routes you've flown, never your email. Friends you accept also see your past flights with their dates and times, and the country your passport is from. Tips are public unless you pick Friends; recaps start as friends-only. Trip recaps never include flight numbers, and only show the month unless you choose otherwise.
Pick who sees each post · report and block
No system is perfectly secure, but we take every one of these steps seriously. Found a security problem? Tell us at development@lyvrapp.com.
Email the team →